Refund policy
Upon delivery, you may return your order within 30 days of receiving it for a refund or an exchange. The product(s) must be new with their original packaging and with hangtag intact. If the product has been damaged, used (including skis that have been mounted) or has had the labels removed, it will not be possible to return it.
You are responsible for the return shipping cost.
If you wish to exchange an item, we encourage you to place a new order, as we cannot hold stock while an exchange is being processed.
When you want to return a product, make sure to put it back in the original packaging. Be careful when packing it to prevent any damage while it's on its way back to us.
NOTE: Please do not ship to shipper address until you have been given a return instruction
OUTSIDE OF USA RETURN: the return address is in the US and you are responsible for the shipping cost back to the US. Please confirm your size with our customer service to avoid extra return cost.
To kick off the returns process, follow the below instruction for product return:
Go to the following return portal to initiate return process.